Services & Solutions / On-site Services
What are nLighten on-site services
You are never too far away from one of our managed data centers; however, we know how difficult it can be to shift your focus away from your business. Having reliable, expert technical support on location can make all the difference. Our on-site services are tailored for organizations that demand hands-on, responsive assistance.
What is included in on-site services?
nLighten on-site services give you access to experienced engineers whenever you need extra support. Whether it’s installing hardware, testing circuits, rebooting systems, or setting up cabling, our team ensures your IT infrastructure runs smoothly without pulling your internal teams away from core business priorities.
Trusted by over 65 leading global partners
24/7 engineer help
The nLighten Help Desk operates 24/7, ensuring support is always available. Our engineers are available directly during working hours and additionally on call via the help desk around the clock for urgent issues.
When can I use on-site services?
You can book nLighten On-Site Services in two ways:
- Pre-scheduled services – Ideal for planned maintenance, installations, or upcoming deliveries.
- Expedited Services – Immediate access to qualified engineers for urgent troubleshooting or time sensitive requests.
What support does nLighten provide on-site?
Our technical experts handle a wide range of data center tasks, including:
- Staging, unpacking, packing, and shipping equipment
- Installing or moving hardware
- Testing in house carrier circuits
- Power cycling routers, switches, and servers
- Providing visual verification for remote troubleshooting
- Installing customer specified cabling
- Verifying cable integrity
- Extending patch cables within your cabinet
Interested in finding out more?
What our customers say
Our partnership has been instrumental in delivering exceptional services. We are excited to continue leveraging our combined expertise to drive innovation and excellence in the industry. nLighten has ticked all the boxes when it comes to power availability, scalability, low latency, and on-site support.”
Ben Jones
Founder and CTO
The GRID Factory
Why choose nLighten?
Partnering with nLighten means choosing a data center provider that combines scale, resilience, and sustainability across Europe. Here are a few reasons why businesses trust us.
With 30+ edge data centers across Europe, we offer widespread coverage with low-latency
nConnect offers seamless connection to clients, cloud services and the internet
In pursuit of a sustainable future, nLighten is committed to energy efficiency and reducing the overall carbon footprint from data centers
On-site support, available within defined service hours, helps maintain the smooth and reliable operation of your infrastructure
Additional Resources
The Successful Relocation of IP-Projects to Our Frankfurt Data Center
Florian Kritzler
Emerging Trends in Data Centers: Redefining the Industry for 2025
Christian Zipp
FAQs
What are On-Site Services used for?
They cover essential technical tasks like hardware installations, circuit testing, and cabling, helping you maintain uptime and performance.
How quickly can I get support?
With expedited services, engineers can be dispatched immediately to handle urgent requirements.
Can I plan recurring services in advance?
Yes. Pre-scheduled On-Site Services are available for planned jobs, maintenance, or deliveries.
Is support available outside working hours?
Yes. nLighten provides 24/7 coverage through its Help Desk to ensure engineers are always available when needed.
